Performance indicators in higher education quality management of learning and teaching: lessons from a benchlearning exercise of six European universities

Abstract

The article presents results of an Erasmus+ project that aimed at suggesting a comprehensive performance indicator set for learning and teaching. Based on a benchlearning exercise among the six project universities, the article presents findings of an exploratory research on the assessment of the developed indicator set by members of four stakeholder groups (leadership, quality management staff, teachers, students). It emerges that learning and teaching quality should be assessed through a holistic approach, though some learning and teaching domains (competences and learning outcomes) appear more important for learning and teaching quality enhancement. Perception on the usefulness of the project’s performance indicator list varies considerably among different stakeholders, influenced by both external factors and consolidated internal practices. Moreover, findings highlight a modest awareness of how …

Roberto Cerbino

Professor of Experimental Soft Matter Physics

My research interests include Soft matter physics, living matter, cell biophysics and quantitative microscopy.